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Customer Service Officer ( CSOAL-Avl_092022)

Κωδικός Θέσης : CSO AL-AVL_092022
Ημερομηνία ανάρτησης αγγελίας : 7/9/2022




FAMAR is a European contract manufacturing and development partner, for the pharmaceutical and health & beauty industry. Building on our 70 years’ expertise, we deliver flexible solutions, from development to production and distribution. Driven by our customer-care mindset, we offer services covering the majority of pharmaceutical forms, while providing a particularly strong expertise in Liquids, Ointments and Creams. Through the outstanding knowledge and commitment of our 1850 employees and with a network of 6 production sites, we supply a wide range of 1800 products in 125 international markets.

We seek to recruit:

Customer Service Officer _Alimos and Pharma Avlona

 (CSO AL-AVL_092022)

 

DUTIES AND RESPONSIBILITIES:

  • Manage day to day interactions with the customer on all operational matters related to their orders and services provided
  • Build trustful and sustainable relationships with customers
  • Analyze the customers demand and its evolution
  • Secure materials availability in the Warehouse in order to fulfill customer orders
  • Optimize level of inventories
  • Ensure proper implementation of new projects
  • Contribute to 12 months rolling, budget and forecasted volumes and revenue with the planning department

 

PROFILE / SKILLS:   

  • Degree in Technical or Business field
  • Experience in similar position for at least 2 years, managing customer relationship Experience in Supply Chain
  • Fluency in English

 

Cross Skills

  • Customer focus
  • Ability to lead cross-functional teams
  • Understanding of the entire value chain, from raw materials to product delivery to clients
  • Problem solving
  • Project management
  • Change management

Technical Skills

  • Excellent verbal and written communication skills. Strong negotiation skills
  • PC literacy (MS Office, Word, Excel, PowerPoint)
  • ERP systems oriented

 


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