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IT Systems Engineer

Κωδικός Θέσης : ITSE_0621
Ημερομηνία ανάρτησης αγγελίας : 9/6/2021




BOUSSIAS is a leading B2B trade publishing, conferences and awards organizing company in Greece and Cyprus, committed to quality and innovation. The company was founded in 1980, employs 170 people and is headquartered in Athens. BOUSSIAS is looking for an ambitious, professional and dynamic IT Systems Engineer.

IT Systems Engineer

ITSE_0621

Responsibilities:

  • Researching, implementing, integrating and managing software programs in the BOUSSIAS technology stack in co-operation with IT and Head of New Media
  • Testing and evaluating new program support plans for internal and external users
  • Software implementation, function and upgrades. Deploying updates and fixes
  • Implementing integrations requested by customers
  • Resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue
  • Might also be involved in developing and leading training classes to educate customers about software products
  • Identifying areas for modification in existing programs and how they integrate and interact in the BOUSSIAS entirety. Subsequently developing necessary modifications in co-operation with vendors, IT and Head of New Media.
  • In the context of technical support, the role will monitor and maintain cloud systems and networks. You will be installing and configuring systems and networks, diagnosing software faults and solving technical and applications problems, either over the phone or in person.
  • Continuous delivery, early detection and correction of problems, as well as easy management of onboarding or integration projects
  • IT Systems Engineers goals will be faster delivery, KPI management, and improved collaboration between IT, Digital/New Media and BOUSSIAS Operations as well as Customer Experience and Satisfaction

Requirements:

  • At least 1-2 years of experience with cPanel/WHM
  • Have a firm understanding of open source software such as WordPress
  • Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration
  • Comfortable speaking with customers via telephone, ticket and live chat Knowledge of and ability to leverage the following tools: SendGrid, Moosend, Zappier,Intercom (We embrace new tech and best practices frequently)
  • Deep understanding of email marketing best practices, privacy, and anti-spam laws, as well as technical knowledge related to mail servers, email authentication, and filtering technologies (SPF, DKIM, CNAME, A Records etc.)
  • Experience handling 1st, 2nd and 3rd level IT Support Requests
  • Experience of portal technologies (Microsoft SharePoint) (Configuration/Administration)
  • Experience of configuring & creating VPNs
  • Work experience as a DevOps Engineer, IT Systems Support, IT Engineer or similar software engineering role
  • Problem-solving attitude
  • Team spirit
  • BSc in Computer Science, Engineering or related major

 


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