Customer Lifecycle and Potential Specialist

Κωδικός Θέσης : CVM/889
Ημερομηνία ανάρτησης αγγελίας : 3/3/2021

Forthnet S.A. is a member of the United Group, leading telecommunications and media services provider in South East Europe. Forthnet is the company that first introduced internet and Pay-TV in Greece. Today, it is a top provider of bundled home entertainment and communication services across the country. Using cutting-edge technologies and taking advantage of its highly skilled executives’’ expertise, the company offers a wide range of Pay-TV, broadband internet and fixed telephony services under the brand "Nova" to home users, enterprises and public bodies. Forthnet is seeking for a Customer Lifecycle and Potential Specialist to cover the following opening in Kantza (Athens)

Customer Lifecycle and Potential Specialist

Ref. Code: CVM/889

The main responsibilities of the position include:

  • Customer base development supervision and cross reporting
  • Gather and analyze cross-functional performance data for new and existing customer development
  • Analyze market acquisition potential and development of targets for campaign management
  • Reporting and monitoring on KPIs and performance SLAs
  • Present  performance analysis and recommend  solutions to cross departments
  • Design and review policies related to employee performance
  • Co - Design of new efficiency models and strategies for better sales performance
  • Develop efficient systems for collection information on performance
  • Risks identification of sales trend development on daily basis
  • Collaborate with cross functional teams (sales, marketing operations, product marketing, and design) to gather campaign feedback and share key insights with stakeholders. Forecast results from various campaign tactics  
  • Partner with the Design team to create assets for email, on-site notifications, direct mail, mobile push, and SMS and ensure brand voice and aesthetic is maintained
  • Maintain, update, and create trigger and transactional campaigns, ensuring events are executed correctly, content is rendering appropriately, links are functioning as expected, and messaging aligns with the customer journey
  • Develop new campaigns to increase conversion, activation, retention and usage


Main requirements:

  • Bachelor’s Degree in Accounting/Finance in Business Administration, Economics, Data Analysis, Marketing or related field
  • Master’s degree with Business emphasis would be considered an asset
  • 3-5 years of related working experience specialised in CRM systems, data environments, and/or CVM/CRM areas in a Multinational or Telecommunications  industry
  • Fluency in English language, both written and spoken
  • Proficient knowledge of MS Office (especially excel)
  • Highly Analytical and Numerical mindset
  • Excellent planning and organizing skills. Willing to pursue new challenges and to manage multiple priorities
  • Outstanding communication skills
  • A positive can- do attitude, Result and Process approach to Job responsibilities and ad hoc requests, teamwork spirit and cooperation


The Company  offers:

  • Attractive remuneration package
  • Private health insurance
  • Dynamic work environment



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