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IT Support Supervisor

Κωδικός Θέσης : ITSS_1019
Ημερομηνία ανάρτησης αγγελίας : 1/10/2019




Our client is a major multinational company, operate in the sector of retail, having more than 100 sites and 2000 employees across the country. We are looking to recruit an IT Support Supervisor (Networks/Infrastructure)

 

IT Support Supervisor

 

Ref.code ITSS_1019

 

The IT Supervisor will prioritize and give direction to the IT staff to support the internal infrastructure, networks and employees. The IT Supervisor works within best practice methods and procedures, exercises considerable independent judgment to select the proper course of action, and provides day-to-day guidance for work tasks to the information technology team. 

 

Responsibilities

 

  • Plans, organizes, schedules, communicates and supervises the day-to-day technical support operations, which encompasses all troubleshooting, internal customer service issues, approvals, installations, and maintenance activities.
  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
  • Leads, manages, develops, trains and reviews performance of staff, as required
  • Ensures all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team morale
  • Oversees, manages, and performs the administration and maintenance of the company's infrastructure.
  • Oversees and manages all helpdesk and systems administrator staff and activities. Responds to escalated help desk issues. Interacts with all staff on all levels to help resolve IT-related issues and provides answers in a timely manner.
  • Assists in the planning and implementation of additions, deletions and major modifications to the supporting IT infrastructure.
  • Practices IT asset management, including maintenance of IT component inventory and related documentation and technical specification information.

 

Qualifications 

 

  • Relevant Degree (BSc,VTI)
  • 5-7 years of relevant experience, 2-3 of them with experience in leading IT teams
  • Excellent verbal and written communication skills
  • Attention to detail
  • Strong problem solving, diagnosis and troubleshooting skills
  • Strong customer service skills including follow-up, in both verbal and written communication
  • Highly motivated and team-oriented individual with a positive attitude
  • Ability to communicate technical issues in non-technical terms
  • Ability to prioritize and address multiple tasks in a dynamic work environment

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