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Customer Care Quality Assurance Specialist

Κωδικός Θέσης : CCQAS 09/2019
Ημερομηνία ανάρτησης αγγελίας : 6/9/2019




TNT provides Business and Consumers Worldwide with an extensive range of services for their express delivery needs.  TNT serves more than 200 countries and employees over 54.000 people.

We are seeking to recruit a highly motivated individual in the following position:

 

Customer Care Quality Assurance Specialist (CCQAS 09/2019)

 

Purpose of Role: Involves the application of Quality Assurance specialist knowledge which may include providing specialist advice to employees & management, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

 

Main Responsibilities:

  • Effectively manages analysis by mastering the usage of reporting and excel tools in order to provide management with high quality information on the Customer Care performance and improvement areas.
  • Quality Assurance & Support through : Best Practice Development, Quality Process Development, Transaction Auditing, Vendor Management, Knowledge Management Input, Trace Quality, VOC, Call Quality
  • Participates in Customer Experience related projects, through the provision of high quality data and information

Required Skills and Experience:

  • Strong Analytical skills
  • Mastering Data Analysis in MS Excel program and Reporting tools
  • 2-3 years of similar working experience
  • Excellent knowledge of English language, oral and written
  • Problem solving skills
  • Planning and organising skills
  • Influencing and persuasion skills
  • Presentation skills
  • Bachelor’s Degree (preferably on Economic or Statistics Field) will be considered a plus  

 

Department: Customer Experience

Remit:  South East Europe (BG, CY, GR, IL, SI, TR)

Location: Athens, Greece

Reports to: Manager Customer Care Quality and Readiness

 

The company offers competitive remuneration package, private insurance and opportunities for advancement in a rapidly growing multinational environment.


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