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Customer Service Representative

Κωδικός Θέσης : CSR 07/2019
Ημερομηνία ανάρτησης αγγελίας : 17/7/2019




TNT provides Business and Consumers Worldwide with an extensive range of services for their express delivery needs.  TNT serves more than 200 countries and employees over 54.000 people.

We are seeking to recruit:

Customer Service Representative (code: CSR 07/2019)

 Head Office - Markopoulo Attiki

 

Purpose of Role:

To provide excellent accessibility and first call resolution to customers, and to maximize available revenue opportunities for the business whilst providing an exceptional customer experience.

 

Main Responsibilities:

  • To differentiate the company’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based on their needs
  • To identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers’ requirements
  • To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner
  • To ensure transactional information and system entries are completed in an accurate, complete and timely manner

 

The successful candidate must have the following qualifications:

  • Very good knowledge of English language
  • PC skills: demonstrates familiarity with use of PC equipment and software
  • Communication skills - verbal and written: communicates effectively with customers and colleagues
  • Selling skills: ability to up-sell and convert enquiries
  • Typing skills: ability to type with speed and accuracy
  • Previous working experience in a customer service environment, including selling responsibilities, will be considered as an advantage 

The company offers competitive remuneration package, private insurance, and opportunities for advancement in a rapidly growing multinational environment.

 

 


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