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Service Quality Analyst

Κωδικός Θέσης : SQA11/17
Ημερομηνία ανάρτησης αγγελίας : 9/11/2017




We are seeking to recruit a highly motivated individual for our Greece subsidiary company, in the following position:

 

SERVICE QUALITY ANALYST

(Based in Athens Head Office)

 

Job Purpose:

To maintain all Service Quality reporting, analyse data, in order to provide management with high quality information on the SQ performance, and to provide solutions to improve day to day operations.   

 

Key Activities / Accountabilities:

Data Reporting

  • To maintain service quality data reporting in order to provide management with clear, concise information to enable informed decision-making

Data Analysis

  • To analyse and interpret SQ data in order to monitor customer service operations and provide insight into service quality performance trends.

Advising and improvement

  • To advise and assist during the implementation of management through the proposal of actions in order to improve service quality performance

Project work

  •  To participate in SQ related projects on a business unit level, through the provision of high quality data and information, to assist in informed project decision-making.

 The successful candidate must have the following qualifications:

  •  Higher education degree
  •  Excellent analytical skills and attention in detail
  •  PC skills: Excellent use of PC equipment and software e.g. MS Excel, MS Access, SQL, Visual Basic
  •  Language skills: Mastery of the English language both verbal and written
  •  Communication skills – verbal and written: Communicates effectively over the phone and in written transactions.
  •  Previous working experience in similar position will be an advantage

 The company offers competitive remuneration package, private insurance, and opportunities for advancement in a rapidly growing multinational environment


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