Acting Customer Service Team Leader (1 year contract)

Κωδικός Θέσης : ref.: CSAES_1117
Ημερομηνία ανάρτησης αγγελίας : 2/11/2017

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.

 We all choose to work at IKEA because we share the unique company culture and values. We are passionate about our business and strive for high performance. We have fun at work and a human approach while performing.

 When you work with us, you’ll enjoy a diverse group of people who value working together. You will enjoy an open and inclusive culture where you can be yourself. At IKEA we always do our jobs knowing that we can achieve great things when many people work together.

For our Athens Airport Store, we are looking for:

Acting Customer Service Team Leader (1 year contract)

(ref.: CSAES_1117)

The Position     

Reporting to the Store Customer Relations Manager, you are responsible and accountable for:   

  • To manage effectively the Customer Service area, according to the Company’s values and processes
  • To ensure the best possible customer service and have customers in focus as your first priority
  • To implement all the agreed actions set in order to improve the Brand capital, the IKEA Customer Satisfaction Survey & the Employees’ Insight Survey
  • To ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times
  • To closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility
  • To select, develop and maintain a motivated team capable of achieving the agreed objectives

You have

  • At least 3 years’ experience in a managerial position with people management, preferably in the retail sector
  • Very strong Customerfocus                                                                    
  • Good people management skills       
  • Achievement drive, initiative taking and problem solving skills      
  • Very good communication skills and team oriented personality     
  • Good planning, organizational and problem solving skills    
  • Ability to work under pressure and strict deadlines           
  • University Degree, (a Post Graduate degree will be considered as an asset)      
  • Very Good knowledge of Greek and English                                                                  
  • Good use of MS Office

About you

You lead by example. You dare to be different with a meaning while being cost conscious and strive for simplicity. You are humble and willing to give and take responsibility. You have a hands on and Customer service driven approach that brings results. You have passion for home furnishing and retailing. 

What we offer

  • Career and development prospects at a managerial position in one of the most successful commercial groups in the Balkans
  • The opportunity to work in a unique and extremely fast moving, constantly changing environment   

If you want to develop your career in a fast paced retail environment and are committed to achieve superb results, then get in touch with us by 17/11/2017, through submitting your complete resume at

IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and counts 5 stores in Greece (Athens, Thessaloniki, Larissa, and Ioannina), 1 in Cyprus (Nicosia) and 1 in Bulgaria (Sofia). IKEA – House Market also operates 7 Pick-Up-Points (1 in Rhodes, 1 in Patra, 1 in Chania, 1 in Heraklion, 1 in Komotini and 2 in Bulgaria (Varna & Burgas).

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