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Japanese speaking Customer Care / Tech Support Roles

Κωδικός Θέσης : TGDBJA_04.09
Ημερομηνία ανάρτησης αγγελίας : 1/8/2017




Teleperformance connects the biggest and most respected brands on the planet with their customers. We invest in research and development to get a deeper understanding of customers’’ behaviors and needs for different countries, cultures, industries and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

We give you now the opportunity to choose a country that combines the historical past with the modern present. Meet us in the place where you can live the Mediterranean experience, embrace our culture and walk in the footsteps of Plato & Socrates. Furthermore, you can work for the first company that introduced outsourced Contact Center’s in the local market and became one of the most successful partners around Europe.

 

Are you a proficient Japanese Speaker?
Make a fresh start in beautiful Athens; meet our culture and all the natural beauty of our country! Greece is a very competitive country in cost of living, compared to other European destinations. This is the time for you to gain unforgettable new experiences!!!

 

Job descriprion:

  • To listen and respond to our customers’ needs and concerns in both Japanese and English (Inbound Calls, Emails, Chat)
  • To handle customers’ issues or complaints in the most polite way
  • To determine further action or final completion on customer cases received
  • To record details of customer contacts and actions taken
  • To research answers or solutions as needed

 

We offer: 

  • Excellent salary
  • International modern working environment
  • Career development opportunities
  • Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
  • Extra Payment for night shifts (25%)
  • Monthly performance Bonus
  • Joining bonus in ticket vouchers
  • Meal vouchers every six months of cooperation
  • Visa and work permit support
  • Employee Referral Bonus
  • Great relocation package: Airplane Tickets/ Transportation from Airport
  • 2 Weeks Free Accommodation/ Real estate agency help
  • Special Discounts & Offers for all employees
  • Paid training using the latest technology
  • 2 Extra salaries per year ( Christmas / Easter- Summer)
  • On-site canteen
  • Casual dress code
  • In-House doctor and examination center
  • Free Greek courses
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture

 

Requirements:

• Excellent command in both Japanese and English (Written and Verbal skills)
• Advanced PC skills
• Ability to multi-task, prioritize, and manage time effectively
• Willingness to work in a fast paced environment
• Availability to work in rotating & night shifts, on weekends or on Holidays


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