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ITALIAN SPEAKING ADVISORS

Κωδικός Θέσης : TPAOS IT_3108
Ημερομηνία ανάρτησης αγγελίας : 14/7/2017




Now you can become a member of our dynamic and multinational team!

 

Teleperformance connects the biggest and most respected brands on the planet with their customers and we constantly invest in research and development to get a deeper understanding of customers’’ behaviors and needs. As one of the world’s larger private sector employer, our strategy is to attract and invest in the best employees, provide them a great working environment so as together achieve our goals.

 

A customer care advisor, will act as a direct link between the company and its existing and potential customers, provide product/services information and resolve any emerging problems that our clients face with accuracy and efficiency (in English & Italian) . The target is to ensure excellent service standards and maintain high customer satisfaction

Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

 

Requirements:

  • To be fluent in Italian & English
  • To have strong communication skills
  • To have advanced tech skills
  • To be able to work in rotating shifts/weekends if necessary

 

We Offer:

 

  • Excellent monthly salary (More than twice a Greek speaker is earning nowadays)
  • Monthly performance bonus.
  • Extra Payment for Overtime, Sundays and Greek Holidays
  • 2 Extra salaries per year (Christmas – Easter – Summer )
  • Bonus for referring new colleagues
  • 20 days annual paid holiday
  • Great relocation package: Airplane Tickets / Transportation from Airport / 2 Weeks Free Accommodation
  • Special Discounts and Offers for all employees
  • Training using the latest technology
  • Ongoing IT and Soft skills training provided by our specialists keeping you updated
  • Career development opportunities
  • Pension plan
  • Health insurance coverage
  • International, multicultural modern working environment
  • On-site canteen
  • Casual dress code
  • In-House doctor and examination center
  • Location easy to reach by Public Transport
  • Free Greek courses
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture

 

Learn more about us & join the TP Family:

 

https://www.teleperformance.com/en-us/greece/about-us

https://www.youtube.com/watch?v=ig48npam8aM&t=10s

https://www.facebook.com/TeleperformanceGreeceOfficial/?fref=ts

https://www.youtube.com/watch?v=LxnhjaO_TCM

https://www.youtube.com/watch?v=J0T8oN2E3hU

https://www.youtube.com/watch?v=yAMJsWmzuv8&t=7s

 

 

You may send your CV via mail at “apply_cv@gr.teleperformance.com” or apply directly at https://careers.teleperformance.gr/ 

 

 


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