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GERMAN SPEAKING TECH SUPPORT SPECIALIST

Κωδικός Θέσης : TPSAG_AUG
Ημερομηνία ανάρτησης αγγελίας : 28/6/2017




Teleperformance in Greece Is looking for German speakers.

 

Our sunny Mediterranean country has lots of beauties to be discovered, especially in the most wonderful time of the year. Working in charming Greece is still an achievable option for you if you choose Teleperformance!

 Teleperformance is the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.  We are serving currently over 130 markets in 35 languages & dialects and employing more than 4,800 people from 91 nationalities.

 

If you want to be the best you must learn from the Best!

Do you want to enrich your skills and your CV?

Are you looking for new opportunities?

Apply now & join our company!

 

WE ARE LOOKING FOR:

Enthusiastic people with powerful communication and effective listening skills, willing to put in their work their highest level of professionalism, integrity and empathy.

Fluency in both German and English.

Clear communication skills (written + verbal).

Strong tech skills and familiarity with new technologies.

Readiness to work in a fast paced environment.

Demonstrating an efficient communication and politeness during the call.

Effective listening skills.

Knowledge Retention + Attention to Detail.

 

JOB DESCRIPTION:

To receive inbound calls, E mails and Chats from consumers requiring product support in both German and English.

To maintain, analyze, troubleshoot and attempt repair of all products.

To investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions.

To ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved. 

To speak clearly and inform accordingly the consumers.

To manage the length of the calls ensuring minimum consumer inconvenience.

To stay current with system information, changes and updates

To maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures

 

WE OFFER YOU:

Excellent monthly salary

Plus 2 extra salaries per year

Paid 45-min break within the 8h shift

Up to 20 days off, per year

Montly accommodation bonus

Joining bonus provided in ticket restaurant vouchers per month

Free Megabytes for the first few weeks in Athens

Monthly performance bonus

Extra Payment for Overtime, Sundays and Greek Holidays

Bonus for referring new colleagues

Great relocation package: Free Flight Tickets/ Free Transportation from Airport/ 2 Weeks Free Accommodation in Hotel close to our premises

Real- Estate Help

Visa and work permit support

Special Discounts and Offers for all employees

Training using the latest technologies

Career development opportunities

Pension plan and health insurance coverage

International, multicultural modern working environment

On-site canteen

Casual dress code

In-House doctor and examination center

Location easy to reach by Public Transport

Free Greek courses

Trips / Festivals / Parties / Competitions / Excursions 

Welcome event

Employee Relations team to help new hires integrate in the Greek lifestyle and culture

Flight tickets back home, once per six months

 

You may send your CV via mail at “apply_cv@gr.teleperformance.com”

 

Learn More About TP Greece & Join Our Family:

https://www.teleperformance.com/en-us/greece/about-us

https://www.youtube.com/watch?v=ig48npam8aM&t=10s

https://www.facebook.com/TeleperformanceGreeceOfficial/?fref=ts

https://www.youtube.com/watch?v=LxnhjaO_TCM

https://www.youtube.com/watch?v=J0T8oN2E3hU

https://www.youtube.com/watch?v=yAMJsWmzuv8&t=7s


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