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Excellent German speaking advisors! Apply now! (TPWUG_1503)

Κωδικός Θέσης : TPWUGER_JUN
Ημερομηνία ανάρτησης αγγελίας : 9/5/2017




Greece is a true paradise for cultural tourism, a large journey into history and art. Educational excursions, theatrical productions, festivals, pilgrimages, visits to archaeological sites, monuments and museums, excursions to study the natural environment, folk art and culture – these are just a few of the many things that Greece has to offer in the cultural tourism sector.

  

How would you feel if you could combine this exceptional journey with your professional development in a high quality international firm?

For this dream to become true, join our Teleperfomance Hellas Team for Customer Care positions!

When one thinks of Customer Care, Teleperformance is definitely a first though!

  

Teleperformance, the worldwide leader in outsourced multichannel customer experience management, has won the 2015 Grand Prix de la Transparence in the Consumer Services Category.

The reason for that success is that we are a people company working for people: people interacting with people, helping them solve problems, making their lives easier. That’s the essence of our daily work.

Our knowledgeable, friendly and professional agents are conscious that their responsibility does not end with solving the caller’’s issue. It also includes making a positive impression.

 

Teleperformance provides:

 

  • New Product/Service Sales/Subscriptions (with cross-sell/up-sell options);
  • Billing Explanations or Payment Applications;
  • Technical Assistance;
  • Problem Solving/Complaint Handling;
  • Pro-Active Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on); 

 

Your role as German speaking Advisor:

 

We are looking for applicants who can interact with others effectively, be comfortable with phone support and in exchanging Emails with clients. The ideal candidate should have very good PC skills, great interest in new technologies, be fluent in both German and English & should be willing to relocate to Athens, Greece in a few weeks notice.

 

  • Receiving Inbound calls, E mails and Chats from existing consumers requiring product support in both German and English.
  • Maintaining, analyzing, troubleshooting and attempting repair of all products.
  • Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.
  • Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved. 
  • Communicating clearly with all consumers.
  • Managing, effectively and efficiently, length of calls ensuring minimum consumer inconvenience.

 

 

What we offer:

 

International modern working environment

Competitive monthly gross salary

Excellent relocation package offered

Monthly performance bonus

Ongoing paid training using the latest technology

On-site canteen

Special Discounts & Offers for all employees

Casual dress code

Career development opportunities

Extra overtime paid

In-House doctor and examination center

Free Greek courses

Welcome event

Employee Relations team to help new hires integrate in the Greek lifestyle and culture

 

 

 

Learn more about us & join the TP Family:

 

https://www.teleperformance.com/en-us/greece/about-us

https://www.youtube.com/watch?v=ig48npam8aM&t=10s

https://www.facebook.com/TeleperformanceGreeceOfficial/?fref=ts

https://www.youtube.com/watch?v=LxnhjaO_TCM

https://www.youtube.com/watch?v=J0T8oN2E3hU

https://www.youtube.com/watch?v=yAMJsWmzuv8&t=7s

 

 

 


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