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German Speaking Contact Center Supervisor

Κωδικός Θέσης : GSPV1216
Ημερομηνία ανάρτησης αγγελίας : 25/11/2016




German Speaking Contact Center Supervisor

(Ref: GSPV1216)

Online Sales as a Customer Experience Provider is offering integrated telemarketing services regarding the efficient management of potential and existing customers. Representing key players in the Telecommunications, Energy, Banking and Food Industry, has achieved to establish customer credibility of providing high quality business service.

We are seeking a candidate with strong people management skills and with the ability to prioritize amongst a variety of optimization initiatives and ad-hoc requests aiming to combine timely execution of the second with effective delivery of the first.

The job comprehends the following tasks:

  • Provides guidance, instruction, direction and leadership to the team
  • Monitors the quantitative and qualitative result that is to be achieved
  • Develop a strategy the team will use to reach its sales goal
  • Identify KPI metrics that will help drive success
  • Monitor team members’’ participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Contributes to a positive and dynamic working environment

Desired Skills & Experience: 

  • University level degree
  • Proficient in both German and English (written and oral skills)
  • Experience at least 3 years in a managerial position in sales industry preferably in a contact center environment
  • Leadership qualities required
  • Strong communication skills and orientation to achieve goals
  • Excellent Microsoft Office skills

The company offers:

  • Competitive remuneration package 
  • Continuous training and prospects of development in a dynamically developing company
  • Organized and friendly environment

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